Return Policy
Return Policy
At MultiroomAV, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within 7 days of receiving your order for a return, exchange, or refund, subject to the conditions below.
Eligibility for Returns
- Items must be returned within 7 days from the date of delivery.
- Products must be unused, undamaged, and in their original packaging.
- All original accessories, manuals, cables, and packaging must be included.
- A valid proof of purchase (invoice or receipt) must be provided.
Non-Returnable Items
The following items are not eligible for return unless defective:
- Products that have been installed, used, or modified.
- Items without original packaging or missing accessories.
- Special order or custom configured products.
- Clearance or sale items marked as non-returnable.
Defective or Damaged Products
If your product arrives damaged or develops a fault within 7 days of delivery, please contact us immediately. We may offer:
- Replacement of the product
- Repair under warranty
- Refund where applicable
Please report damaged or defective items within 48 hours of receiving your order.
Return Process
- Contact our support team to request a return authorization.
- Provide your order number and reason for return.
- Once approved, carefully package the product with all original materials.
- Ship the item to the return address provided by our support team.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
- If approved, refunds will be processed to the original payment method.
- Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrectly supplied.
- We recommend using a trackable shipping service for returns.
Contact Us
If you have any questions regarding returns, please contact our support team.
Multiroom AV
Website: https://multiroomav.co.za
